 | • レポートコード：MRC2303H233 • 出版社/出版日：360iResearch / 2022年10月11日 • レポート形態：英語、PDF、238ページ • 納品方法：Eメール（受注後2-3日） • 産業分類：IT |
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レポート概要
| 360iResearch社の当調査レポートでは、2021年に3,517.73百万ドルであった世界のチャットボット市場規模が2022年に4,485.48百万ドルとなり、今後は年平均27.68％成長して2027年までに15,246.15百万ドルに達すると予測しています。当書は、チャットボットの世界市場について調査し、序論、調査方法、エグゼクティブサマリー、市場概要、市場インサイト、コンポーネント別（サービス、ソリューション）分析、展開別（クラウド、オンプレミス）分析、チャネル統合別（コンタクトセンター、ソーシャルメディア、ウェブサイト）分析、用途別（ブランディング＆広告、顧客エンゲージメント＆顧客維持、顧客サービス、データプライバシー＆コンプライアンス、従業員エンゲージメント＆オンボーディング）分析、地域別（南北アメリカ、アメリカ、カナダ、ブラジル、アジア太平洋、日本、中国、インド、韓国、台湾、ヨーロッパ/中東/アフリカ、イギリス、ドイツ、フランス、ロシア、その他）分析、競争状況、企業情報など、以下の構成でまとめております。なお、当書には、Aivo、Amazon Web Services (AWS)、Artificial Solutions、Chatfuel、Cognicor Technologies、Contus、Conversica、Creative Virtual、Google、Gupshup、IBM、Inbenta、Kevit、Keyreply、Kore.AI、Livechat、Microsoft、Mindmeldなどの企業情報が含まれています。 ・序論 ・調査方法 ・エグゼクティブサマリー ・市場概要 ・市場インサイト ・世界のチャットボット市場規模：コンポーネント別 - チャットボットサービスの市場規模 - チャットボットソリューションの市場規模 ・世界のチャットボット市場規模：展開別 - クラウドの市場規模 - オンプレミスの市場規模 ・世界のチャットボット市場規模：チャネル統合別 - コンタクトセンターの市場規模 - ソーシャルメディアの市場規模 - ウェブサイトの市場規模 ・世界のチャットボット市場規模：用途別 - ブランディング＆広告における市場規模 - 顧客エンゲージメント＆顧客維持における市場規模 - 顧客サービスにおける市場規模 - データプライバシー＆コンプライアンスにおける市場規模 - 従業員エンゲージメント＆オンボーディングにおける市場規模 ・世界のチャットボット市場規模：地域別 - 南北アメリカのチャットボット市場規模 アメリカのチャットボット市場規模 カナダのチャットボット市場規模 ブラジルのチャットボット市場規模 ... - アジア太平洋のチャットボット市場規模 日本のチャットボット市場規模 中国のチャットボット市場規模 インドのチャットボット市場規模 韓国のチャットボット市場規模 台湾のチャットボット市場規模 ... - ヨーロッパ/中東/アフリカのチャットボット市場規模 イギリスのチャットボット市場規模 ドイツのチャットボット市場規模 フランスのチャットボット市場規模 ロシアのチャットボット市場規模 ... - その他地域のチャットボット市場規模 ・競争状況 ・企業情報 |
The Global Chatbot Market size was estimated at USD 3,517.73 million in 2021 and expected to reach USD 4,485.48 million in 2022, and is projected to grow at a CAGR 27.68% to reach USD 15,246.15 million by 2027.
Market Statistics:
The report provides market sizing and forecast across 7 major currencies – USD, EUR, JPY, GBP, AUD, CAD, and CHF. It helps organization leaders make better decisions when currency exchange data is readily available. In this report, the years 2018 and 2020 are considered as historical years, 2021 as the base year, 2022 as the estimated year, and years from 2023 to 2027 are considered as the forecast period.
Market Segmentation & Coverage:
This research report categorizes the Chatbot to forecast the revenues and analyze the trends in each of the following sub-markets:
Based on Component, the market was studied across Services and Solutions. The Services is further studied across Managed Services and Professional Services. The Solutions is further studied across Platform and Software.
Based on Organization Size, the market was studied across Large Enterprises and Small and Medium-Sized Enterprises.
Based on Deployment Mode, the market was studied across Cloud and On-Premises.
Based on Channel Integration, the market was studied across Contact Centers, Social Media, and Websites.
Based on Application, the market was studied across Branding and Advertisement, Customer Engagement and Retention, Customer Service, Data Privacy and Compliance, Employee Engagement and on Boarding, Payment Processing, and Personal Assistant.
Based on Region, the market was studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.
Cumulative Impact of COVID-19:
COVID-19 is an incomparable global public health emergency that has affected almost every industry, and the long-term effects are projected to impact the industry growth during the forecast period. Our ongoing research amplifies our research framework to ensure the inclusion of underlying COVID-19 issues and potential paths forward. The report delivers insights on COVID-19 considering the changes in consumer behavior and demand, purchasing patterns, re-routing of the supply chain, dynamics of current market forces, and the significant interventions of governments. The updated study provides insights, analysis, estimations, and forecasts, considering the COVID-19 impact on the market.
Cumulative Impact of 2022 Russia Ukraine Conflict:
We continuously monitor and update reports on political and economic uncertainty due to the Russian invasion of Ukraine. Negative impacts are significantly foreseen globally, especially across Eastern Europe, European Union, Eastern & Central Asia, and the United States. This contention has severely affected lives and livelihoods and represents far-reaching disruptions in trade dynamics. The potential effects of ongoing war and uncertainty in Eastern Europe are expected to have an adverse impact on the world economy, with especially long-term harsh effects on Russia.This report uncovers the impact of demand & supply, pricing variants, strategic uptake of vendors, and recommendations for Chatbot market considering the current update on the conflict and its global response.
Competitive Strategic Window:
The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies to help the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. It describes the optimal or favorable fit for the vendors to adopt successive merger and acquisition strategies, geography expansion, research & development, and new product introduction strategies to execute further business expansion and growth during a forecast period.
FPNV Positioning Matrix:
The FPNV Positioning Matrix evaluates and categorizes the vendors in the Chatbot Market based on Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) that aids businesses in better decision making and understanding the competitive landscape.
Market Share Analysis:
The Market Share Analysis offers the analysis of vendors considering their contribution to the overall market. It provides the idea of its revenue generation into the overall market compared to other vendors in the space. It provides insights into how vendors are performing in terms of revenue generation and customer base compared to others. Knowing market share offers an idea of the size and competitiveness of the vendors for the base year. It reveals the market characteristics in terms of accumulation, fragmentation, dominance, and amalgamation traits.
Competitive Scenario:
The Competitive Scenario provides an outlook analysis of the various business growth strategies adopted by the vendors. The news covered in this section deliver valuable thoughts at the different stage while keeping up-to-date with the business and engage stakeholders in the economic debate. The competitive scenario represents press releases or news of the companies categorized into Merger & Acquisition, Agreement, Collaboration, & Partnership, New Product Launch & Enhancement, Investment & Funding, and Award, Recognition, & Expansion. All the news collected help vendor to understand the gaps in the marketplace and competitor’s strength and weakness thereby, providing insights to enhance product and service.
Company Usability Profiles:
The report profoundly explores the recent significant developments by the leading vendors and innovation profiles in the Global Chatbot Market, including Aivo, Amazon Web Services (AWS), Artificial Solutions, Chatfuel, Cognicor Technologies, Contus, Conversica, Creative Virtual, Google, Gupshup, IBM, Inbenta, Kevit, Keyreply, Kore.AI, Livechat, Microsoft, Mindmeld, Nuance Communications, Oracle, Personetics, Pypestream, Servicenow, Smartbots, Yekaliva, and Yellow Messenger.
The report provides insights on the following pointers:
1. Market Penetration: Provides comprehensive information on the market offered by the key players
2. Market Development: Provides in-depth information about lucrative emerging markets and analyze penetration across mature segments of the markets
3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments
4. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players
5. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments
The report answers questions such as:
1. What is the market size and forecast of the Global Chatbot Market?
2. What are the inhibiting factors and impact of COVID-19 shaping the Global Chatbot Market during the forecast period?
3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Chatbot Market?
4. What is the competitive strategic window for opportunities in the Global Chatbot Market?
5. What are the technology trends and regulatory frameworks in the Global Chatbot Market?
6. What is the market share of the leading vendors in the Global Chatbot Market?
7. What modes and strategic moves are considered suitable for entering the Global Chatbot Market?
1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Advancements in technology such as AI, and cloud
5.1.1.2. Rise in need toward improvement of customer relationship management (CRM)
5.1.1.3. Wide adoption of chatbots in healthcare industry
5.1.1.4. Rising investment by government in smart tools to improve effectiveness and reduce waiting time
5.1.2. Restraints
5.1.2.1. Lack of recognising user intents and effective response
5.1.3. Opportunities
5.1.3.1. Enterprises investment and focus on improving customer experience and support with chatbots
5.1.3.2. Continuous technological advancements in chatbots
5.1.3.3. Emerging automated care trend using chatbots
5.1.4. Challenges
5.1.4.1. Crucial to create chatbots which can assure data privacy for customers
5.1.4.2. Possibilities of misinterpret human emotions and sentiments
5.2. Cumulative Impact of COVID-19
6. Chatbot Market, by Component
6.1. Introduction
6.2. Services
6.3.1. Managed Services
6.3.2. Professional Services
6.3. Solutions
6.4.1. Platform
6.4.2. Software
7. Chatbot Market, by Organization Size
7.1. Introduction
7.2. Large Enterprises
7.3. Small and Medium-Sized Enterprises
8. Chatbot Market, by Deployment Mode
8.1. Introduction
8.2. Cloud
8.3. On-Premises
9. Chatbot Market, by Channel Integration
9.1. Introduction
9.2. Contact Centers
9.3. Social Media
9.4. Websites
10. Chatbot Market, by Application
10.1. Introduction
10.2. Branding and Advertisement
10.3. Customer Engagement and Retention
10.4. Customer Service
10.5. Data Privacy and Compliance
10.6. Employee Engagement and on Boarding
10.7. Payment Processing
10.8. Personal Assistant
11. Americas Chatbot Market
11.1. Introduction
11.2. Argentina
11.3. Brazil
11.4. Canada
11.5. Mexico
11.6. United States
12. Asia-Pacific Chatbot Market
12.1. Introduction
12.2. Australia
12.3. China
12.4. India
12.5. Indonesia
12.6. Japan
12.7. Malaysia
12.8. Philippines
12.9. Singapore
12.10. South Korea
12.11. Taiwan
12.12. Thailand
12.13. Vietnam
13. Europe, Middle East & Africa Chatbot Market
13.1. Introduction
13.2. Denmark
13.3. Egypt
13.4. Finland
13.5. France
13.6. Germany
13.7. Israel
13.8. Italy
13.9. Netherlands
13.10. Nigeria
13.11. Norway
13.12. Poland
13.13. Qatar
13.14. Russia
13.15. Saudi Arabia
13.16. South Africa
13.17. Spain
13.18. Sweden
13.19. Switzerland
13.20. Turkey
13.21. United Arab Emirates
13.22. United Kingdom
14. Competitive Landscape
14.1. FPNV Positioning Matrix
14.1.1. Quadrants
14.1.2. Business Strategy
14.1.3. Product Satisfaction
14.2. Market Ranking Analysis, By Key Player
14.3. Market Share Analysis, By Key Player
14.4. Competitive Scenario
14.4.1. Merger & Acquisition
14.4.2. Agreement, Collaboration, & Partnership
14.4.3. New Product Launch & Enhancement
14.4.4. Investment & Funding
14.4.5. Award, Recognition, & Expansion
15. Company Usability Profiles
15.1. Aivo
15.1.1. Business Overview
15.1.2. Key Executives
15.1.3. Product & Services
15.2. Amazon Web Services (AWS)
15.2.1. Business Overview
15.2.2. Key Executives
15.2.3. Product & Services
15.3. Artificial Solutions
15.3.1. Business Overview
15.3.2. Key Executives
15.3.3. Product & Services
15.4. Chatfuel
15.4.1. Business Overview
15.4.2. Key Executives
15.4.3. Product & Services
15.5. Cognicor Technologies
15.5.1. Business Overview
15.5.2. Key Executives
15.5.3. Product & Services
15.6. Contus
15.6.1. Business Overview
15.6.2. Key Executives
15.6.3. Product & Services
15.7. Conversica
15.7.1. Business Overview
15.7.2. Key Executives
15.7.3. Product & Services
15.8. Creative Virtual
15.8.1. Business Overview
15.8.2. Key Executives
15.8.3. Product & Services
15.9. Google
15.9.1. Business Overview
15.9.2. Key Executives
15.9.3. Product & Services
15.10. Gupshup
15.10.1. Business Overview
15.10.2. Key Executives
15.10.3. Product & Services
15.11. IBM
15.11.1. Business Overview
15.11.2. Key Executives
15.11.3. Product & Services
15.12. Inbenta
15.12.1. Business Overview
15.12.2. Key Executives
15.12.3. Product & Services
15.13. Kevit
15.13.1. Business Overview
15.13.2. Key Executives
15.13.3. Product & Services
15.14. Keyreply
15.14.1. Business Overview
15.14.2. Key Executives
15.14.3. Product & Services
15.15. Kore.AI
15.15.1. Business Overview
15.15.2. Key Executives
15.15.3. Product & Services
15.16. Livechat
15.16.1. Business Overview
15.16.2. Key Executives
15.16.3. Product & Services
15.17. Microsoft
15.17.1. Business Overview
15.17.2. Key Executives
15.17.3. Product & Services
15.18. Mindmeld
15.18.1. Business Overview
15.18.2. Key Executives
15.18.3. Product & Services
15.19. Nuance Communications
15.19.1. Business Overview
15.19.2. Key Executives
15.19.3. Product & Services
15.20. Oracle
15.20.1. Business Overview
15.20.2. Key Executives
15.20.3. Product & Services
15.21. Personetics
15.21.1. Business Overview
15.21.2. Key Executives
15.21.3. Product & Services
15.22. Pypestream
15.22.1. Business Overview
15.22.2. Key Executives
15.22.3. Product & Services
15.23. Servicenow
15.23.1. Business Overview
15.23.2. Key Executives
15.23.3. Product & Services
15.24. Smartbots
15.24.1. Business Overview
15.24.2. Key Executives
15.24.3. Product & Services
15.25. Yekaliva
15.25.1. Business Overview
15.25.2. Key Executives
15.25.3. Product & Services
15.26. Yellow Messenger
15.26.1. Business Overview
15.26.2. Key Executives
15.26.3. Product & Services
16. Appendix
16.1. Discussion Guide
16.2. License & Pricing